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LondonTown.com Customer Service Team

Your best friend in London

Who?

LondonTown.com prides itself on the quality of its customer service team. Based in central London, available seven days a week, and managed by a team of committed London experts. Our service is free. We do not feature any advertising so our advice remains impartial and based purely on what we know to be exceptional for all budgets and categories. If you are looking for a hotel we look forward to finding you the best deal and we genuinely appreciate your booking.

What?

The LondonTown.com Assistance Team are experts in helping plan your trip to London, including assistance in finding the most suitable London hotel, theatre tickets, visitor attractions, events, sightseeing tours, and much more.

Where?

For the past 15 years we have been based in the very centre of London in the thick of the action; allowing us to serve you best.

Our network

We have built our own unique network which connects us directly to the suppliers we work with. This allows us to see live availability (not allocations) and place bookings instantly with the reservations systems of the services we book for you.

15 years experience

LondonTown.com was London's first full service internet site for visitors to London starting over 15 years ago. Our commitment to customer service and our local expertise has developed trust and loyalty with our users over the years and we look forward to helping you plan your visit.

Your best friend in London

We fully appreciate how important your trip to London is to you, and we know that through our enthusiasm and knowledge of this huge city we can help ensure you have a great time. Your loyalty means a lot to us and we are honored to assist you as your best friend in London.

Just wanted to thank you for helping me out this morning, booking 2 extra days as my reservations from another hotel fell through. Your staff was very quick to call and help me book the hotels. Excellent web site. Appreciate all your help.

Jean UK

Love the info - very useful and informative!

Marit Oslo, Norway

Frankly, I was ecstatic with the LondonTown.com service. The website was easy to use, and the follow-up customer service, including calling me, twice, in the States to make sure I got a hotel room I could afford, was astounding. I will absolutely be recommending this site to friends and when I return to London, I'll be using it to plan my vacation.

Aramada USA

LondonTown.com answered all my prayers when booking a 3 weeks trip to London!

Brian USA

I just want to say again how pleased we were with the service that you and everyone in LondonTown offered us. It made our travels so much easier and took all the stress out of making and following up with all the arrangements! The hotel was outstanding and the door to door airport service was a nice luxury. I have spoken highly already to all that asks and will continue to recommend your service to those who are interested in travelling to your wonderful city!

Mike Canada

We're very happy to stay in London and with your help I think we're going to have a very nice stay.

Michel & Veronique France

I've been to London twice now and you guys always find me a hotel near the location i request for.

Martin USA

...Fabulous and super and we think you are great!

Timothy NJ, USA

Congratulations to LondonTown on 15 years of service for those of us enchanted with London.Thank you and your co-workers.

John Florida, USA

You have made it possible for us to do all of the things we want to do while in London!

Neil Fargo, ND, USA

Your service finding a hotel at the last minute was excellent. The gentleman who helped me took a huge weight off my shoulders. Thank you!

Sol USA

LondonTown.com is a great service with great online customer service. Thanks!

Amy Germany

Thanks,as a frequent user of londontown for years now, I have no problems or complaints whatsoever. The interactive hotel map is great and it makes chosing a hotel so easy and a joy to use. Keep up the good work!

John Van Arkelen

Thank you for your prompt and thorough response. Very professional and much appreciated. I will return to your site for future London inquiries.

Larissa UK

Your newsletters are excellent as is your website.

Ed Washington, USA

We received excellent service and we enjoyed our hotels. Thanks!

Pauline Canada

I can't tell you how lovely it is to get such a lovely personal email after all the internet searching. I wish I had found London Town before. Keep up the great work!

Daisy UK

You guys really make it effortless to plan a trip to this wonderful London town

Sonia Spain

Thanks so much for your useful help. The service that the london town staff give is impressive. Thanks so much!

Kylie Russia

LOVE THE SITE!

Tom New York, USA