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LondonTown.com Customer Service Team

Your best friend in London

Who?

LondonTown.com prides itself on the quality of its customer service team. Based in central London, available seven days a week, and managed by a team of committed London experts. Our service is free. We do not feature any advertising so our advice remains impartial and based purely on what we know to be exceptional for all budgets and categories. If you are looking for a hotel we look forward to finding you the best deal and we genuinely appreciate your booking.

What?

The LondonTown.com Assistance Team are experts in helping plan your trip to London, including assistance in finding the most suitable London hotel, theatre tickets, visitor attractions, events, sightseeing tours, and much more.

When?

We are here for you seven days a week. If you are in the UK, call us on our unforgettable freefone number: 0800-LONDON. Alternatively call 020 7437 4370. Or if you prefer, we can ring you back wherever you are in the world. You may also email us or use our live chat interface. Details of how to contact us appear on the top right of this page.

Where?

For the past 15 years we have been based in the very centre of London in the thick of the action; allowing us to serve you best.

Our network

We have built our own unique network which connects us directly to the suppliers we work with. This allows us to see live availability (not allocations) and place bookings instantly with the reservations systems of the services we book for you.

15 years experience

LondonTown.com was London's first full service internet site for visitors to London starting over 15 years ago. Our commitment to customer service and our local expertise has developed trust and loyalty with our users over the years and we look forward to helping you plan your visit.

Your best friend in London

We fully appreciate how important your trip to London is to you, and we know that through our enthusiasm and knowledge of this huge city we can help ensure you have a great time. Your loyalty means a lot to us and we are honored to assist you as your best friend in London.

I would like to let you know how much we appreciated your help and the professional manner in which our numerous wishes were handled.

Dagmar Russia

My stay was fantastic!

Ben USA

Very happy with the service - I spoke to a very helpful young lady! Thank you.

Mohini

Good location excellent service.I would definitely use again and recommend to friends.

Helen USA

Love the info - very useful and informative!

Marit Oslo, Norway

I would not hestitate to recommend London town.com and would like to thank you for keeping me up to date on how things were going.

Ruth France

Thanks so much, you are the very best!!

Susan Miami, USA

Your service finding a hotel at the last minute was excellent. The gentleman who helped me took a huge weight off my shoulders. Thank you!

Sol USA

You guys really make it effortless to plan a trip to this wonderful London town

Sonia Spain

We received excellent service and we enjoyed our hotels. Thanks!

Pauline Canada

Many thanks for all of your assistance. We have now found accommodation and I will certainly contact you first of all with regard to our future accommodation requirements in London.

Roger England, UK

You truly have a superb website, and now I see that your customer service merits high praise as well.

Paul France

I've been to London twice now and you guys always find me a hotel near the location i request for.

Martin USA

Great site, greatprices!

Steven Sande UK

Thanking you so very much. Your service is fabulous!!! I will certainly use LondonTown.com again for hotel bookings and recommend to family and friends.

Sharon Arizona, USA

Thank you, I love your news about London!

Simona Italy

Congratualtions on your service!

Ricardo Brazil

I find your website to be the best out there for all things London. Honestly, so easy, informative, great value for hotels as well. It's my first website when it comes to planning stays in London.

Peter Minihane

Thanks a again. I was particularly impressed with receiving a phone call from you on only a few hours after sending the e-mail - that is real customer service. And I can assure you that Londontown.com will be my preferred site for booking hotels in London from now on.

Alan Ireland

LOVE THE SITE!

Tom New York, USA