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LondonTown.com Customer Service Team

Your best friend in London

Who?

LondonTown.com prides itself on the quality of its customer service team. Based in central London, available seven days a week, and managed by a team of committed London experts. Our service is free. We do not feature any advertising so our advice remains impartial and based purely on what we know to be exceptional for all budgets and categories. If you are looking for a hotel we look forward to finding you the best deal and we genuinely appreciate your booking.

What?

The LondonTown.com Assistance Team are experts in helping plan your trip to London, including assistance in finding the most suitable London hotel, theatre tickets, visitor attractions, events, sightseeing tours, and much more.

When?

We are here for you seven days a week. If you are in the UK, call us on our unforgettable freefone number: 0800-LONDON. Alternatively call 020 7437 4370. Or if you prefer, we can ring you back wherever you are in the world. You may also email us or use our live chat interface. Details of how to contact us appear on the top right of this page.

Where?

For the past 15 years we have been based in the very centre of London in the thick of the action; allowing us to serve you best.

Our network

We have built our own unique network which connects us directly to the suppliers we work with. This allows us to see live availability (not allocations) and place bookings instantly with the reservations systems of the services we book for you.

15 years experience

LondonTown.com was London's first full service internet site for visitors to London starting over 15 years ago. Our commitment to customer service and our local expertise has developed trust and loyalty with our users over the years and we look forward to helping you plan your visit.

Your best friend in London

We fully appreciate how important your trip to London is to you, and we know that through our enthusiasm and knowledge of this huge city we can help ensure you have a great time. Your loyalty means a lot to us and we are honored to assist you as your best friend in London.

Very happy with the service - I spoke to a very helpful young lady! Thank you.

Mohini

You guys really make it effortless to plan a trip to this wonderful London town

Sonia Spain

Hello there, i just wanted to say thank you & your website is really very professionell. I have spent 2 days looking for suitable accommodation in London city & your website was the best that i encountered. I will ceratinly pass on the web address to any of my friends or colleagues who are planning a break in London.

Stuart Germany

We're very happy to stay in London and with your help I think we're going to have a very nice stay.

Michel & Veronique France

Thanks so much for your useful help. The service that the london town staff give is impressive. Thanks so much!

Kylie Russia

I would not hestitate to recommend London town.com and would like to thank you for keeping me up to date on how things were going.

Ruth France

Thank you! I'm thrilled and love your service.

Henrietta Seattle, USA

LondonTown.com is a great service with great online customer service. Thanks!

Amy Germany

Thanks a again. I was particularly impressed with receiving a phone call from you on only a few hours after sending the e-mail - that is real customer service. And I can assure you that Londontown.com will be my preferred site for booking hotels in London from now on.

Alan Ireland

I used your service for the first time on this visit and I was very impressed! I thought your event guide and "freebies" was a great idea. For me the Fitness First one was great as often hotels don't have very good gyms and so it allows me to keep up my normal routine whilst I am away on holiday. So you will be the first place I visit to book accommodation whenever I come back to London now!

Rebecca H Netherlands

You truly have a superb website, and now I see that your customer service merits high praise as well.

Paul France

Congratulations to LondonTown on 15 years of service for those of us enchanted with London.Thank you and your co-workers.

John Florida, USA

Just wanted to thank you for helping me out this morning, booking 2 extra days as my reservations from another hotel fell through. Your staff was very quick to call and help me book the hotels. Excellent web site. Appreciate all your help.

Jean UK

My stay was fantastic!

Ben USA

I always book my London hotels through your website. You guys are awesome...

Joe Arlington Heights, USA

We received excellent service and we enjoyed our hotels. Thanks!

Pauline Canada

Thank you, I love your news about London!

Simona Italy

Thank you very much for your assistance. My friend who recommended your service was correct, it was pain free.

Lesley & Stephen Australia

...Fabulous and super and we think you are great!

Timothy NJ, USA

We get to London quite frequently, but our last trip was the first time in a long while that we\'ve been during the Christmas season. While our trip was rather short, we still managed to fit in loads...all thanks to your hard work.

Susana New Jersey, USA